frequently asked questions

 

finding your perfect dress can be quite the task. don't worry there are never too many questions asked, but these are a few of our favorites. can't find what your looking for?

e-mail us!  info@chantellauren.com

WHERE CAN I BUY YOUR GOWNS? YOU CAN FIND A LIST OF OUR CURRENT STOCKISTS, TRUNK SHOWS AND STYLED FITTINGS HERE

Can I visit your flagship? Yes, Schedule an appointment here to visit our salt lake city location

HOW LONG DOES IT TAKE?  ALL OF OUR GOWNS ARE HANDMADE JUST FOR YOU! OUR STANDARD PRODUCTION TIME IS 16+ WEEKS. IF YOU NEED YOUR GOWN SOONER, WE DO HAVE RUSH OPTIONS available (SEE BELOW)

WHAT IS A RUSH?  IF YOU NEED A GOWN SPEEDY QUICK FOR YOUR VEGAS WEDDING, WE'VE GOT YOU COVERED (fees applied)

WHAT IS YOUR GOWN SIZING? OUR GOWNS ARE MADE TO STANDARD BRIDAL SIZING 0-16. IF YOU MEASURE BETWEEN TWO SIZES, WE RECOMMEND YOU SIZE UP. SINCE GOWNS ARE MADE TO STANDARD SIZES, ALTERATIONS ARE TO BE EXPECTED TO ACHIEVE A PERFECT FIT.

 
 
 
 

do you offer plus sizing?  not at the moment. but we are currently working very hard to expand our sizing

do you make custom wedding gowns?   No, but...all of our gowns can be modified to fit your personal style by changing colors, mixing and matching tops and skirts, the possibilities are endless. we love a good challenge, so just ask!

i'm nervous about the color and feel of the gowns. Don't worry, we know all monitors show colors differently. we can ship you swatches so you can see and feel the textiles.

do you accept returns or exchanges?   all of our gowns are made TO ORDER ONE AT A TIME. NO RETURNS OR EXCHANGES CAN BE ACCEPTED. PLEASE INQUIRE WITH QUESTIONS OR CONCERNS TO A STOCKIST BEFORE YOU PURCHASE

what type of fabric do you use? all of our gowns are handmade with love, using the highest quality silks and natural fibers.

how much does shipping cost? pricing varies depending on weight, destination and preferred method (ground, 2-day, etc.) we also encourage adding insurance because of the precious cargo.

DO YOU SHIP INTERNATIONAL?  YES! INTERNATIONAL PACKAGES GO THROUGH CUSTOMS WHICH MAY DELAY DELIVERY. PLEASE FACTOR THIS INTO YOUR TIMEFRAME WHEN ORDERING. TAXES AND IMPORT DUTIES MAY ACQUIRE WHEN PLACING AN INTERNATIONAL ORDER, THIS MAY RESULT IN ADDITIONAL FEES.