Policies

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Shipping:

International Shipping:

If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and enter in Shipping Address to receive a quote. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Chantel Lauren. By law, Chantel Lauren is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Chantel Lauren reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our return policies.

Damaged/Lost Shipment:

If your shipment becomes damaged or lost in transit, please notify our customer service immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Chantel Lauren is not liable for damage claims that are denied due to customer negligence.

Billing/Shipping Addresses:

If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service.

Transit Times:

The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:

Next Day Air - Delivered within 1 Business Day

2nd Day Air - Delivered within 2 Business Days

3-Day Service - Delivered within 3 Business Days

Ground - Delivered within 3-5 Business Days

APO/PO Box Shipments:

Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.

Returns:

Return Policy:

Due to the handmade nature of our wedding gowns, they are non returnable. Accessories however are returnable with in 15 days of delivery. Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Chantel Lauren does not refund shipping charges for returned items. To set up a return on an eligible item please email Info@Chantellauren.com

Sale/Clearance Items:

All Sale and clearance items are non returnable, non refundable.

Product Refunds:

Refunds can only be issued for eligible items, eg. Accessories, and street wear. Wedding dresses are non refundable.

Refused Shipments:

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Chantel Lauren reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.